Please see our most frequently asked questions below regarding the Safari Quest family activity experience.
What is Safari Quest?
SAFARI QUEST is a unique, interactive, self-drive family experience over 700 acres at the 5* Palmerstown House Estate. Visit 5 fantastical worlds of weird & wonderful creatures in the comfort and safety of your own car and family bubble.
Where is Safari Quest located?
Safari Quest will be taking place at Palmerstown House Estate, Johnstown Co Kildare. We are located just off exit 8 on the N7. We are a 2 minutes drive from the Naas Ball, a 15 minute drive from Newlands Cross / M50 Red Cow Junction and a 45 minutes from Dublin City Centre.
Who is Safari Quest suitable for?
Safari Quest is most suited to families with Children aged 4 - 14. But it is open to all ages and our Twilight times may be more suited to families with younger children.
How much are tickets?
Why is there a booking fee added?
There is a booking fee charge of €5.90 per car ticket. There are charges passed on to us by 3rd party services used to process ticketing fees, transfers and credit/debit card transactions, also for the installation and maintenance of systems and software and all other costs associated with our ticketing system and its delivery. Please note that refunds under any circumstances, only apply to ticket prices and not to booking fees. Booking fees are charged at the start of a transaction for services and cannot be refunded by the operator.
Do you have Autism friendly times?
Our ‘Twilight times’ which are the first half hour of each evening are deemed as most suitable for guests with extra sensory needs. We have made adjustments to the experience to allow for this. You can choose to keep the sound low on the app, all videos are subtitled.
When is Safari Quest happening?
Safari Quest will open the gates to the public on the October Bank Holiday weekend 2020. It will run for a limited time over a number of weeks (final date TBC in November)
Is there accommodation available nearby?
Although there is no accommodation on site at the venue, we do recommend nearby hotels:
Where do I download the app?
Anyone who purchases tickets will receive a link to download the ‘Safari Quest Explorer’ app from the Apple App Store or the Google Play store onto their device closer to their visit date. Note the app doesn’t require an internet connection to operate, but it does require an internet connection to download it, so as we are in a remote location with low signal, we strongly encourage you to do this from home and have the app set up and ready to go for when you arrive.
What do I need to bring?
Please bring your barcoded ticket to present on arrival (preferably on mobile, or printed if necessary). Tickets will be scanned contactlessly via your car window by a Safari Quest Team member. Please ensure you bring a phone or tablet with the Safari Quest Explorer App pre-downloaded onto it. Note the app does not need an internet connection to operate, but it does to download it so as we are in a remote location we strongly encourage you to do this from home and have it set up and ready to go for when you arrive. For a better sound experience, we recommend guests to connect their device to their car speakers, or bring a portable bluetooth speaker to connect to their device. This is not essential, just recommended.
When should we arrive?
Please aim to arrive at least 15 - but maximum 30 minutes before your allocated start time on your ticket. Please allow time for any traffic delays, weather conditions etc.
Where do I get the code to unlock our Safari Quest on the app?
When you arrive at Palmerstown House Estate, a member of the Safari Quest team will check your ticket and issue you with the code to begin your Safari Quest.
Can I change my booking date / time?
If you think you may need to change your booking date or time, please ensure you create an account at the time of booking. You can change your booking only once, up to 96 hours before your scheduled visit. There will be a €5 admin charge to change your ticket to another date/time.
What if the event cannot go ahead due to further government restrictions?
We will continue to monitor the evolving situation regarding covid-19. Should your booking be affected by new restrictions and protocols, we will do our very best to assist in rescheduling where possible and appropriate. Management will offer refunds beyond our normal T&C’s if new government protocols in your district, or our district require it. Please note that only ticket prices will be refunded, any booking fees paid are non-refundable under any circumstance as they are paid to 3rd parties for the payment processing and ticketing service.
What precautions have you taken re Covid-19?
This is an ‘arrive in your car, stay in your car’ event, specially designed for the times we now live in. Throughout the experience you will be in the comfort and safety of your own car and family bubble. We use contactless ticket scanning on entry via the car window. We have assessed all aspects of the experience and have taken all steps necessary to comply with current Government directives and protocols. Social distancing, site hygiene & the appointment of dedicated Covid-19 safety personnel will ensure the safest of environments for all guests and staff.